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I grew up in Townsville up until I was 13. I then moved around Australia for 5 years due to my dad being in the Army and moved back to Townsville in 2015.
I began my journey with Astute Townsville Central as the Office Receptionist. During my role as the receptionist, I was able to learn and help with the Equipment Loans and Commercial Loans.
This helped build my confidence and I was then given the opportunity to take on the role as the Equipment & Commercial Loans Support Specialist. I have thoroughly enjoyed learning more about the finance industry and getting to know our customers better.
I have always worked in the Customer Service Industry and for the past 10 years have had the opportunity to learn as a supervisor and helping manage different departments. I believe this has helped me in my current role and I am eager to continue learning and helping customers in the finance industry.
I love spending time with my son and my family in my spare time.
The whole experience was great, from reception to finance and through to settlement. Will and have recommended. Was the easiest big purchase I’ve ever made.
Buying your first home is a very stressful process. There is only so much information you can take on board before it all becomes a complicated mess. Even worse, going through this process on my own, only to be faced with issues and delays from the bank, meant that I was very close to giving up on my dream of buying my first home.
My builder recommended I visit a finance broker to discuss my finance options and I am incredibly glad that I walked into Astute Townsville Central. Immediately, Steven and his team had managed to obtain a better loan option for myself and erased all of the stress and concerns I had about meeting deadlines and getting the build started. Since then, I have received nothing but the best support and help from the team at Astute Townsville Central and will continue to use their services once my home is built and into the future.”
The building process was a long and testing one for my husband and i, but knowing we had the team at astute to handle all the of payments and transfers made the world of difference. Mark and I walked into Astute financial to have a meeting with broker Lisa Cody, we went in thinking we would get knocked back but Lisa’s positive attitude and passion for her job got us excited. Lisa always kept great communication and got us over the line. 🤗🤗 We then dealt mostly with Taleisha, Lisa’s loans support officer – she answered all of my silly questions and made things super simple for us as first time builders and home owners. We could not recommend the team at Astute enough.
Myself and Cozi would like to say a big thankyou to Rebecca and Denise for all there assistance to refinance our home loan. We have gone from a high interest rate and will now own our home sooner with the additional payments we can now include.
Your professionalism and understanding as you both worked together to achieve a better result for our family was amazing, we would not hesitate in recommending you both and Astute to assist in the future.
Denise is amazing. She helped sort out a tricky situation that others didn’t help with. She’s friendly and approachable and really cares about you! There was never any pressure to sign a loan and she went out of her way to help. Highly recommended to those wanting someone they can trust!
Our dream home was a colonial-style, spacious, forever-type home with wrap around verandas and beautiful timber floors throughout. Regrettably, after being subjected to twelve months of ineffectual communication with both banks and mortgage brokers throughout Queensland, our dream of a colonial-style home was no closer to realisation. We will be eternally grateful however, that Astute Townsville Central was recommended to us as a highly professional finance brokerage renowned for procuring home loans when other mortgage brokers were unsuccessful. The process of applying for our loan, negotiating with the bank and liaising with our builders was an amazingly uncomplicated and stress-free process due to the friendly professionals at Astute Townsville Central. The staff unquestionably demonstrated commitment above and beyond what one expects of a mortgage brokerage. There is no dispute that if it were not for Steve and the team we would not be about to move into our dream home!
My wife and I have had the pleasure of having our finances arranged and managed by Steve James of Astute Townsville Central. At all times Steven and staff were a joy to interact with. Their pleasant manner and professionalism were second to none. We have no hesitation in recommending their services. Quality staff with quality advice.
